Security Services
ULC Monitored Alarm Response in Collingwood & Georgian Bay
Professional 24/7 monitoring through Security Response Center — verified dispatch for intrusion, fire, and life safety events.
Why Professional Monitoring Matters
Self-monitored alarms send a notification to your phone. That works until you're on a flight, asleep, or out of cell coverage. Professional monitoring puts a trained operator between the alarm event and the response. They verify the signal, dispatch the right authority, and stay on the line until first responders are on site.
Fire and life safety dispatch is the part that matters most. A smoke or heat signal from a FireProtect detector goes straight to fire dispatch — no homeowner action required. Carbon monoxide signals do the same. So do panic and medical signals. The dispatch path is faster than 911 because the address, hazard, and contact list are already in the operator's system.
Most Ontario insurance carriers discount the home portion of the policy 5–20% for a ULC-certified monitored alarm. We provide the monitoring certificate that your broker needs. False alarm exposure also drops, because operators verify before dispatching — fewer false truck rolls, fewer fines.
About Security Response Center (SRC)
SRC is a ULC-certified monitoring station based in Canada with redundant facilities, 24/7 staffing, and multi-line dispatch protocols. ULC certification means the facility, the equipment, the operators, and the procedures all meet the Underwriters Laboratories of Canada standard for monitored fire and intrusion response.
Every Summit Logic Ajax installation reports to SRC by default. The Ajax Hub 2 Plus carries Wi-Fi, Ethernet, and dual-SIM cellular paths back to the monitoring station. SRC sees every supervision check-in, every battery low, every offline event — not just the alarms. That's the difference between a panel that "should" work and a system that's actively watched.
What Gets Monitored
Every signal type below routes to SRC with its own dispatch protocol. The hub knows the difference between an open door and a smoke event — and so does the operator.
Intrusion
DoorProtect contacts on doors and windows, GlassProtect for glass break, MotionCam PIR with photo verification on alarm.
Fire
FireProtect smoke and heat detectors with built-in siren. Signal routes direct to fire dispatch via SRC.
Carbon Monoxide
FireProtect Plus detects CO alongside smoke. Same dispatch path — fire and EMS as required.
Water Leak / Freeze
LeaksProtect under sinks, mechanical rooms, and laundry areas. Optional shutoff valve integration.
Panic / Medical
Button sensors and keyfob panic. Operator dispatches police or EMS based on signal type.
Power Loss + Tamper
Hub reports loss of mains power, low battery, and any device tamper. Supervision checks every few minutes.
Self-Monitored vs Professional Monitoring
Ajax Self-Monitoring
Push notifications to the homeowner app. No monthly fee. Good base tier for properties where the homeowner is comfortable being the responder.
No ULC certificate. No insurance discount. No life safety dispatch.
SRC Professional Monitoring
Trained operators verify and dispatch 24/7. Fire and CO route directly to first responders. ULC certificate provided for insurance.
Required for insurance discounts and life safety dispatch.
We help homeowners choose the right tier at install. Switching tiers later is straightforward — same hub, same sensors, just a programming change and account activation.
Service Areas
ULC monitored response is available across the full Summit Logic service footprint:
Related: Security & Surveillance · Ajax Systems · Commercial Security & Access Control