Customer Support
This page is for clients with a system installed or serviced by Summit Logic. If something is not working the way it should, here is how to reach us and what to have ready.
How to reach us
Call 249-444-7793 or email info@summitlogic.tech. Our office hours are Monday to Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 4:00 p.m.
What we can help with
We support the systems we install after handover. We can help with:
- Changes to lighting scenes, keypad buttons, and schedules.
- Adding a new TV, speaker, or other device.
- Something that stopped working, like a keypad, shade, or app.
- Firmware updates and regular system checks.
- Questions about your alarm.
Some changes can be made from our office. A broken part usually needs a visit.
Before you call
A few details help us find the problem sooner:
- What is not working, and in which room.
- When it started.
- Whether the power or internet is out anywhere in the house.
- Any error message on a screen or in the app.
Your alarm
Security Response Center watches the monitored alarms we install. In an emergency, call 911 first.
Service plans
Clients on a service plan get ongoing care, like firmware updates and regular system checks. You can read about our service plans and remote monitoring.
Did someone else install your system?
If another company put in your system and no longer answers, we can help. Our system takeover service starts by listing what is already there.
Frequently Asked Questions
Contact Support
Call 249-444-7793 or email info@summitlogic.tech. Monday to Thursday, 8:00 a.m. to 5:00 p.m. Friday, 8:00 a.m. to 4:00 p.m.