What is Included in a Service & Maintenance Plan
Remote system monitoring with alerts when a processor, switch, or camera goes offline
Automatic firmware updates across Crestron Home, Control4, Savant, Lutron, UniFi, and Ajax
Quarterly or semi-annual health reports summarizing uptime, incidents, and recommended changes
Seasonal check-ups for cottage properties before opening and closing weekends
Priority phone and email response with published response targets in your service plan
After-hours emergency response for clients on active plans
Annual on-site inspection of rack, network, cameras, and keypads
Scene, schedule, and vocabulary adjustments as your routines change
Our Approach: Design, Install, Commission, Support
Design
We start with a site walk and a pre-construction meeting alongside your builder, architect, and designer. Every project gets an AV block diagram and rack elevation before any wire is pulled, so decisions are made at framing stage rather than after drywall.
Install
Rough-in wiring is completed during framing. The equipment rack is assembled and bench-tested in our shop, not on-site, and every cable is labelled at both ends. We coordinate directly with the electrician and finish trades throughout the build.
Commission
Programming happens in the home, not in simulation. Every scene is tested with the family present during handover, you receive written handoff documentation, and a 30-day tuning window is built in to refine routines once you are living with the system.
Support
Remote system monitoring and automatic firmware updates keep the system current. Cottage properties get seasonal check-ups, response targets are published on your service plan, and the person who programmed the system answers the phone.
Why Summit Logic for Service & Maintenance
The person who programmed the system answers the phone, not a call centre
Published response targets in writing, not promises
Georgian Bay-specific service planning, including cottage seasonality and Starlink failover for Thunder Beach and Lora Bay
We support systems we did not install once they pass our takeover audit
Engineered. Installed. Supported.
Related Services
Where We Work
Collingwood
Lighthouse Point, Cranberry, Pretty River Valley, Silver Glen, Living Water
The Blue Mountains
Blue Mountain Village, Craigleith, Ridge Runner, Windfall, Monterra
Thornbury
downtown heritage homes, Camperdown estates, Lora Bay waterfront
Meaford
downtown, Bayfield, Grey Highlands estates
Wasaga Beach
Wasaga Sands, Georgian Sands
Owen Sound
east hill, west hill
Thunder Beach and Creemore
private waterfront and rural estates
Frequently Asked Questions
Ready to plan your project?
Book a 30-minute design consultation.